Serage
2015-11-27 16:31:07
- #1
Hello!
I hope someone here can help me.
We looked for outdoor lamps in an electrical trade catalog. We found what we were looking for and ordered the outdoor lamps accordingly. When they arrived, we hired our electrical company, which also did everything for our new building, to install these lamps.
Since yesterday, however, these lamps have stopped working and the RCD keeps tripping. I have now called the company and reported this situation. The electrician immediately asked what the IP rating of these lamps is. I checked and it is IP44.
He then said that this could not work either because our lamps are unprotected in the outdoor area and they are the wrong lamps!
Now I am wondering why this company installed exactly these lamps for us at all. And also did not point out that there could be problems! We also specifically looked under "outdoor lighting" in the electrical catalog. As a layperson, we had no idea that there are differences here.
What does the whole thing look like now? We paid about 400 Euros for the installation of the lamps and now the lamps are no longer usable :-(.
I expressly commissioned a professional company with the installation so that something like this would not happen...
Thank you very much for your help in advance!
PS: Of course, an exchange of the lamps is no longer possible now and corresponding drill holes for the outdoor lamps have been made all over the clinker :-(
I hope someone here can help me.
We looked for outdoor lamps in an electrical trade catalog. We found what we were looking for and ordered the outdoor lamps accordingly. When they arrived, we hired our electrical company, which also did everything for our new building, to install these lamps.
Since yesterday, however, these lamps have stopped working and the RCD keeps tripping. I have now called the company and reported this situation. The electrician immediately asked what the IP rating of these lamps is. I checked and it is IP44.
He then said that this could not work either because our lamps are unprotected in the outdoor area and they are the wrong lamps!
Now I am wondering why this company installed exactly these lamps for us at all. And also did not point out that there could be problems! We also specifically looked under "outdoor lighting" in the electrical catalog. As a layperson, we had no idea that there are differences here.
What does the whole thing look like now? We paid about 400 Euros for the installation of the lamps and now the lamps are no longer usable :-(.
I expressly commissioned a professional company with the installation so that something like this would not happen...
Thank you very much for your help in advance!
PS: Of course, an exchange of the lamps is no longer possible now and corresponding drill holes for the outdoor lamps have been made all over the clinker :-(