spochtsfreund
2021-03-12 14:07:49
- #1
Hello everyone,
unfortunately, I cannot find enough information and am hoping for your help.
Our problem was two electric blinds (1 1/2 years old) (bedroom and children's room). In the frost, they could no longer move or got stuck halfway and did not move further.
The window manufacturer's technicians came several weeks later and repaired them; partly the blind holders were torn out because the motor apparently pulled too hard.
The technicians adjusted everything a bit more loosely.
Now the window manufacturer says that this is not a warranty case because the blinds should not be operated in frost. This is also supposed to be stated in the blinds' user manual, which we did not receive.
What do you think, was it our fault because we used the blinds anyway? Somehow our child has to nap at midday, and we have no blackout inside.
Thank you for your feedback and your experiences.
unfortunately, I cannot find enough information and am hoping for your help.
Our problem was two electric blinds (1 1/2 years old) (bedroom and children's room). In the frost, they could no longer move or got stuck halfway and did not move further.
The window manufacturer's technicians came several weeks later and repaired them; partly the blind holders were torn out because the motor apparently pulled too hard.
The technicians adjusted everything a bit more loosely.
Now the window manufacturer says that this is not a warranty case because the blinds should not be operated in frost. This is also supposed to be stated in the blinds' user manual, which we did not receive.
What do you think, was it our fault because we used the blinds anyway? Somehow our child has to nap at midday, and we have no blackout inside.
Thank you for your feedback and your experiences.