Defect?? Glued engineered parquet doesn’t stick everywhere?!

Hello everyone,

HELP!

Since Thursday, our (actually) beautiful oak parquet in country house plank style, 12mm height, has been glued down by a floor layer.

Today we noticed that the floor creaks in some areas and in some places with a diameter of about 1 meter it is not properly glued. When you step on it, the floor moves downwards as if it were floating. In other places it is glued down normally and firmly.

I think this is a defect? How could this defect be best remedied? What should be considered?

Report the defect and call in the floor layer.


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Yes, we will definitely do that. I would just like to know in advance if there is anything else that can be done besides taking everything out and completely starting over?

It cannot be judged from a distance, one would have to look at it on site.


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Hello "WildThing". It is known that parquet, but also ceramic tiles, cannot have a full-surface, thus not a 100% contact even with good adhesion to the substrate. The reasons for this are multifaceted and shall not be elaborated here. With country house planks, it is the same. But! As soon as the non-adhered surface area exceeds approx. 25% to 35% of a plank or strip, or even squeaking noises occur when walking on it, or if the wear layer can even be compressed in places towards the substrate under load, this is neither usual nor must the client accept it. What one must pay attention to, I cannot answer you in general. I can only answer the question that you must formulate a written complaint about defects to the installer (with whom you hopefully had a written contract !!??). In the subject line of your written complaint, this term must be clearly emphasized. Reference to what is present and a request as well as a deadline for remedying the defects are the contents. You must observe that. The installer will now let his thoughts drift in the depth of his experience about how or by what means he can get the parquet detachments under control again. To continue commenting at or from this point would be futile. --------------------- Good luck: KlaRa

Hello everyone,

Thank you for your replies!!
We reported the defect immediately (orally) and our floor installer also came the same day and took a look at the issue.
It is indeed the case that the floor has no contact with the ground in several larger spots and "floats" when walked on. This happens where the floorboards lie lengthwise along the wall. However, there is a gap to the wall.

Now some floorboards have been cut out and according to the floor installer, the glue does not adhere properly to the ground, while it should adhere sufficiently to the floorboards. Possibly the glue was not good, and someone from the adhesive manufacturer's company will also look into the matter.

As it looks, the entire floor probably has to be removed and redone, but we have to wait and see what the outcome will be.

Best regards,
WildThing