Westerwald
2010-11-29 20:38:32
- #1
Hello,
I am writing here in the hope that someone can give me a tip on how to proceed with the GU, as we are quite at our wit's end.
We are owners of a terraced house (4 houses) with a shed roof. New build and still under warranty. A few winters ago, water stains appeared in corners on the ceiling in our home and the neighbors'. It was reported to the GU as a defect, and it took quite a bit of correspondence until the problem was addressed. It was said to be caused by warm air in the empty conduit shafts, which were then temporarily sealed in the basement (with expanding foam). After that, we had scaffolding in front of the house for 1.5 years, and welding was done on the chimneys on the roof. Nothing helped. You literally had to annoy the GU persistently for anything to happen. An expert was called in (appointed by the GU), the roof was opened, and another sealing of the empty conduit shaft was carried out. Meanwhile, it turned out that the aluminum roof has massive external damages (kinks and holes) due to the inspection opening. We only noticed these damages when one of the neighbors climbed onto the roof and took proof photos. After a final meeting, we were promised a new aluminum roof. It was supposed to be installed in mid-October, but our house was only scaffolded again in mid-November and the new aluminum roof was delivered, which is now lying on the roof, but it cannot be laid because winter has meanwhile set in.
This all reads like a bad movie and has been dragging on for years. Nothing happens, you constantly have to keep pushing, and personally, I have lost hope that it will all turn out well. As a layperson, I believe the entire roof is botched and needs to be newly insulated and covered.
I paid a lot of money for the house and am frustrated that we are being put off like this. Does anyone have an idea of what can be done? Can compensation be claimed for the botched work? Do you have to hire a lawyer and invest a lot of money again to get your rights?
I am very grateful for any tips.
I am writing here in the hope that someone can give me a tip on how to proceed with the GU, as we are quite at our wit's end.
We are owners of a terraced house (4 houses) with a shed roof. New build and still under warranty. A few winters ago, water stains appeared in corners on the ceiling in our home and the neighbors'. It was reported to the GU as a defect, and it took quite a bit of correspondence until the problem was addressed. It was said to be caused by warm air in the empty conduit shafts, which were then temporarily sealed in the basement (with expanding foam). After that, we had scaffolding in front of the house for 1.5 years, and welding was done on the chimneys on the roof. Nothing helped. You literally had to annoy the GU persistently for anything to happen. An expert was called in (appointed by the GU), the roof was opened, and another sealing of the empty conduit shaft was carried out. Meanwhile, it turned out that the aluminum roof has massive external damages (kinks and holes) due to the inspection opening. We only noticed these damages when one of the neighbors climbed onto the roof and took proof photos. After a final meeting, we were promised a new aluminum roof. It was supposed to be installed in mid-October, but our house was only scaffolded again in mid-November and the new aluminum roof was delivered, which is now lying on the roof, but it cannot be laid because winter has meanwhile set in.
This all reads like a bad movie and has been dragging on for years. Nothing happens, you constantly have to keep pushing, and personally, I have lost hope that it will all turn out well. As a layperson, I believe the entire roof is botched and needs to be newly insulated and covered.
I paid a lot of money for the house and am frustrated that we are being put off like this. Does anyone have an idea of what can be done? Can compensation be claimed for the botched work? Do you have to hire a lawyer and invest a lot of money again to get your rights?
I am very grateful for any tips.