Warranty?

  • Erstellt am 2013-02-16 18:37:54

Ikea10

2013-02-16 18:37:54
  • #1
Hello dear forum
I am completely new here and only came across this forum because I have a problem with my kitchen faucet. I bought it about 1.5 years ago at Ikea and have always cleaned it exactly as stated in the care instructions, so without cleaning agents, only with vinegar solution because of the lime residue! The faucet is steel-colored and this coating is now starting to peel off, which looks very unsightly!
Can the faucet be exchanged because of this, as it really shouldn't happen?

And then there is a second problem: I can't find the receipt anymore, but I still have the bank statement where the money was debited, since I paid for the sink and the faucet by direct debit! Is that sufficient proof? There is also a number with the direct debit, so they should possibly be able to retrieve the purchase data, right?
Does anyone have experience with this?

Best regards
 

Ikea10

2013-02-16 18:59:50
  • #2
Ha! I found the receipt, I knew it was lying around somewhere :D But the question remains whether I can exchange a tap because of something like that! Any experiences?
 

Nayla_1068

2013-02-16 21:55:48
  • #3
Hi,

can you upload a photo?

Best regards

Nayla
 

Ikea10

2013-02-17 09:22:18
  • #4
Hey Nayla,
first of all, thank you for replying!
I'll post a photo next weekend since I lent my camera to a friend who went on vacation and doesn't have his own but wanted to take some photos of his trip until next week.
But since you have [10 years warranty] on the kitchen faucet anyway, it's not really urgent :D

But I'll get back to you here as soon as he returns my camera, then you'll see what I mean by the "peeling," it's really hard to describe, and I couldn't think of another word to explain it :)

And thanks a lot in advance!
 
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