Warranty question about the Ikea Pax wardrobe

Hello everyone,

Last year in March, I bought a Pax wardrobe. During assembly, a piece broke off on one side. We fixed it with screws.

I have to admit, I should have claimed it back then, but after hours of assembling, I just didn’t feel like waiting another 3 weeks for a replacement.

Now the well-known case occurs: I want to move in with my girlfriend and of course want to sell the furniture (they don’t quite fit in the new bedroom due to size). It’s obviously more sensible if the wardrobe is completely intact.

Have you had any experience with the warranty whether they replace the part? Or possibly sell me this panel new for a small extra fee? PS I don’t want to sell it here, unless someone is from Hamburg; we’re moving on 01.03.

I haven’t talked to any service employees or asked yet, wanted to get your experience first.

PS The receipt is of course available. I had it delivered back then.

Thanks and best regards Patrick

You write something about "breaking away from you" and about "complaining" - What now? Did you accidentally break it while assembling or was it a defect? "Warranty" is something completely different, it is voluntary and not legally required.

In the case of PAX, it looks like this:

10-year warranty PAX/KOMPLEMENT

The warranty period begins on the date of purchase. Please keep the original receipt or the original invoice carefully; these documents are required as proof of purchase and must be presented to claim warranty services.

What exactly does the warranty cover? This warranty covers material and/or workmanship defects of the following individual parts of PAX wardrobes and KOMPLEMENT interior fittings:

Carcasses
Doors
Hinges
Sliding door mechanism
Drawer runners
Shelves and clothes rails

This warranty does not apply to: KOMPLEMENT wire basket, KOMPLEMENT plastic or textile box, KOMPLEMENT trouser hanger, KOMPLEMENT shoe rack, and KOMPLEMENT wire basket for shoes.

If it is a defect, then you can demand repair; if it is an error on your part, you have to hope for goodwill, which varies greatly from store to store.

But I know that there are many stores that offer side panels in the bargain basement for little money or have them as spare parts. Just ask!