Tile Installation Evaluation

Hello,

tiles are being laid in a new building for the living kitchen / hallway / storage room.

The tiles are already laid and after inspection I immediately stopped the upcoming grouting because I believe the work is absolutely poor.

1. I saw (since I was also briefly present during the laying) that no primer was applied (this is part of the contract).

2. No stainless steel edge strips were installed at the expansion joints at the door passage (this is part of the contract).

3. The tiles were cut very unevenly in some places, so that some tiles are flush against the wall and some have up to 17 mm distance to the wall.

4. Sometimes tiles are directly adjacent (no joint), but there are also joints up to 4 mm wide. Occasionally tiles are laid crooked, so that a joint along one tile becomes up to 2 mm wider.

5. Some corners of the tiles are broken off (whole and cut tiles).

I was told that this is good work, and that it cannot be done better (due to the [fishbone pattern]) and that only the tiles directly against the wall need to be cut.

All tiles are calibrated and very high quality.

I now have to decide how to proceed, since I could not reach an agreement in a conversation and was told that the work is fine and cannot be done better.

Thank you very much
Wolfgang

Cannot view the images

The wall connections are really bad already, but surely a baseboard will be installed over that? But the rest doesn't look great either, at least in some places. Joints from 0 to 4mm definitely won't do. If the tiles can't be laid better, he should have informed you about it at the beginning of his work. You agreed on a joint width, right? How big is it? Certainly not 0 - 4...

Tiles are Casamood Material Project. There are a total of eight different shades: 4 gray tones and 4 brown tones. For the walls, I considered doing only a reveal joint. That’s why I also ordered it without a baseboard. That is now apparently impossible... The joint width was agreed to be as small as possible. I had to listen to the following statement: The tolerances of the (calibrated) tiles have to be compensated, which would result in these differently wide joints. The diagonal installation would also be another problem that would cause this because the installation could not be measured straight from the wall. Additionally, possibly non-right-angled walls would also require this. What else is there to say about that?

...that this should have been brought up earlier.

I am not the expert. I expect a specialist company to properly inform me and ask the right questions. I said that I do not want a tile baseboard and that the joints should be as small as possible (therefore also calibrated material).