flipsns
2016-09-27 14:49:21
- #1
Hello!
Less than 2 years ago I bought a complete kitchen and among other things the Ringskär soap dispenser to be installed in the countertop. It stopped working months ago, of course only the internal mechanism that transports the soap when operated. So I finally went to customer service. The lady at the counter looked at me desperately because several customers had already come in with the same problem, but they no longer carry the product and cannot reorder either the product itself or any individual/spare parts?! She told me that it was decided internally to send customers with these problems to the hardware stores and simply reimburse them the money for a suitable spare part. Of course I was at a hardware store, but there they just looked at me bewildered and said it was hopeless and they cannot supply such a spare part either, let alone carry it in their range.
Completely incomprehensible why Ikea comes up with the stupid idea to discontinue exactly such a product. Because the holes in the countertops for this soap dispenser are unfortunately already there!
I am new here in the forum, is the problem with this Ringskär soap dispenser perhaps already known? Are there solutions/ideas? Possibly equivalent replacements from other manufacturers?
Less than 2 years ago I bought a complete kitchen and among other things the Ringskär soap dispenser to be installed in the countertop. It stopped working months ago, of course only the internal mechanism that transports the soap when operated. So I finally went to customer service. The lady at the counter looked at me desperately because several customers had already come in with the same problem, but they no longer carry the product and cannot reorder either the product itself or any individual/spare parts?! She told me that it was decided internally to send customers with these problems to the hardware stores and simply reimburse them the money for a suitable spare part. Of course I was at a hardware store, but there they just looked at me bewildered and said it was hopeless and they cannot supply such a spare part either, let alone carry it in their range.
Completely incomprehensible why Ikea comes up with the stupid idea to discontinue exactly such a product. Because the holes in the countertops for this soap dispenser are unfortunately already there!
I am new here in the forum, is the problem with this Ringskär soap dispenser perhaps already known? Are there solutions/ideas? Possibly equivalent replacements from other manufacturers?