Glass roof not in order?

Hello, with our recently installed glass roof made of vsg 8mm glass, I noticed that on one pane at the corner (approximately 1cm x 3cm) the top glass pane is missing. The bottom pane is completely intact. I spoke to the glazier about this, who said that this is normal and happens more frequently when breaking the panes. My concern now is that the bond between the film and the panes is not properly sealed there. Additionally, I really cannot believe that this is normal. I would appreciate a hint as to whether this is a defect or if I am being too picky! Thank you very much in advance...

Hello,

so if the glass is broken, it has to be replaced. Where is there any doubt about that? :confused:

Regards

Thank you for the quick response!
Then I want to follow up and demand replacement!