Design flooring installed, but product faulty according to dealer

  • Erstellt am 2015-11-15 14:34:46

michaelbln

2015-11-15 14:34:46
  • #1
We are currently installing the flooring throughout the entire house. It is a vinyl-like floor from a well-known manufacturer, without PVC and plasticizers. The same floor is being laid in all rooms except the bathrooms, totaling about 140 sqm with a floating installation. Already during installation, packages were noticed in which the boards were warped (partially 5mm), so they could not be installed. In the end, it turned out that about 8 packages, i.e. 25 sqm, were unusable in this way. Thus, parts of the living room and hallway could not be finished. Yesterday we went to the hardware store to exchange the 8 packages. There we were informed that the floor was discontinued due to quality defects; the floor had lifted and warped repeatedly for other customers, and we would have the option to exchange the entire installed floor. Whether 8 new packages can still be procured will be checked on Monday. However, this means that almost 2 weeks of work were wasted, and there is actually enough else to do. And somehow I don't see why I should do the work twice just because the manufacturer messed up. Is there a way to insist that the dealer or manufacturer (not yet contacted, but according to the internet they seem rather uncooperative) deliver AND INSTALL a flawless floor? Or would you take the risk that the floor lifts? (I know of defective WPC terrace boards, also a problem with warping; in that case, the manufacturer replaced the boards including installation without any ifs or buts)
 

michaelbln

2015-11-16 09:48:45
  • #2
The manufacturer (=> Boden is named like a main character from Matrix) says that it is not his problem. The contractual partner is the hardware store. If VW did it like that...
 

WildThing

2015-11-16 09:54:42
  • #3
Hmm... no idea if you can still get anything approved there. Maybe you can hope for goodwill and a credit from the manufacturer? I would replace it, here in the forum we also have a case where massive problems occurred:
 

Bauexperte

2015-11-16 10:41:44
  • #4
Hello,


I rather don’t see that; maybe, and if at all, some sort of small compensation for work already done due to the installation. Something like that might be found in the fine print of the manufacturer or possibly the supplier.


But VW didn’t deliver you a kit, but a complete car.

Best regards from the Rhineland
 

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