michaelbln
2015-11-15 14:34:46
- #1
We are currently installing the flooring throughout the entire house. It is a vinyl-like floor from a well-known manufacturer, without PVC and plasticizers. The same floor is being laid in all rooms except the bathrooms, totaling about 140 sqm with a floating installation. Already during installation, packages were noticed in which the boards were warped (partially 5mm), so they could not be installed. In the end, it turned out that about 8 packages, i.e. 25 sqm, were unusable in this way. Thus, parts of the living room and hallway could not be finished. Yesterday we went to the hardware store to exchange the 8 packages. There we were informed that the floor was discontinued due to quality defects; the floor had lifted and warped repeatedly for other customers, and we would have the option to exchange the entire installed floor. Whether 8 new packages can still be procured will be checked on Monday. However, this means that almost 2 weeks of work were wasted, and there is actually enough else to do. And somehow I don't see why I should do the work twice just because the manufacturer messed up. Is there a way to insist that the dealer or manufacturer (not yet contacted, but according to the internet they seem rather uncooperative) deliver AND INSTALL a flawless floor? Or would you take the risk that the floor lifts? (I know of defective WPC terrace boards, also a problem with warping; in that case, the manufacturer replaced the boards including installation without any ifs or buts)