Maik1234
2022-11-23 11:09:39
- #1
Hello everyone,
I am new here. My name is Maik, we carried out a renovation of our house and in the process also bought electric roller shutters. After the installation (mid-May 2022), I came from work to the construction site and had to realize that the roller shutter boxes are too big and protrude in front of the wall.
Since then, I have been trying to finally have new roller shutter boxes replaced, but the window company only keeps reassuring me that the new roller shutter boxes have been ordered. I do not get any more information. Even after countless emails and calls.
By when do the roller shutter boxes have to be legally replaced? Can I simply uninstall the roller shutters including the boxes and inform the company that they should pick up their shutters and then order suitable ones for me elsewhere? After all, I already have a new offer from another company. However, this will expire soon. Therefore, I currently do not know what to do.
Maybe someone here can help me.
Thank you very much.
Best regards
Maik
I am new here. My name is Maik, we carried out a renovation of our house and in the process also bought electric roller shutters. After the installation (mid-May 2022), I came from work to the construction site and had to realize that the roller shutter boxes are too big and protrude in front of the wall.
Since then, I have been trying to finally have new roller shutter boxes replaced, but the window company only keeps reassuring me that the new roller shutter boxes have been ordered. I do not get any more information. Even after countless emails and calls.
By when do the roller shutter boxes have to be legally replaced? Can I simply uninstall the roller shutters including the boxes and inform the company that they should pick up their shutters and then order suitable ones for me elsewhere? After all, I already have a new offer from another company. However, this will expire soon. Therefore, I currently do not know what to do.
Maybe someone here can help me.
Thank you very much.
Best regards
Maik