Ari_tau
2023-07-04 11:24:15
- #1
Hello everyone,
I might have a legal issue here, maybe someone has experience with this:
We were looking for financing for our new build and came across a very attractive offer from a large, surely well-known broker. The contact was good, and at first, the broker seemed competent. Everything was discussed by phone or by email.
We wanted to accept the offer made to us and submitted documents. Here and there something was missing or had to be replaced by newer versions, but that was actually not a problem. Since you can only upload once in the online portal, newer versions had to be sent by email. We were in very intensive exchange and eventually the time came: we delivered everything that was requested, signed every document and asked several times if everything was now okay. Not wanting to be rejected or the like... especially since interest rates kept rising.
The advisor then submitted the documents to the bank and went on vacation... a few days later came the notification from the substitute with a rejection.
We were very surprised because we knew that it “actually” should have been a slam dunk.
We asked the representative why we were rejected and he told us that among other things, the signatures were too old (max 10 days), the construction cost overview did not match the offer, the building savings contract had not yet been shared, the floor plans did not match the living area calculation, etc. etc. etc.... We were flabbergasted and asked to see what had actually been submitted. A complete mess! Of course, we were rejected if the documents were submitted in total chaos. Since, for example, the floor plan had changed in the meantime, there was an updated living area calculation, which we sent, but he—for example—did not submit it, but the old one. So there were some points where we saw that he simply submitted anything without checking for sense and understanding. Exact details would go beyond the scope here. But for example, the fact that signatures may only be a maximum of 10 days old, the advisor should have known. The representative (his team leader) also confirmed this to us.
So everything was prepared again and submitted, but the interest rate was now 0.4% higher. The old offer had expired, but due to the circumstances, they could make an exception and so the interest rate was only 0.25% higher than the original offer. Actually, we no longer wanted to work with the broker, but it was still the best offer due to the otherwise increased rates. So we prepared the documents (in doing so, we realized what illogical nonsense had been submitted regarding own contributions), everything new, submitted and approval!
So far so good, we now have everything securely in hand, BUT ultimately we suffered several thousand euros in interest losses due to the sloppy work of the first gentleman. Because it is undisputed that a) unprepared rubbish was submitted (confirmed by the team leader) and b) it would have been approved with correct documents.
What can be done about this? The advisor has a duty, also according to the terms and conditions, to check the documents for plausibility before submission, and we are not talking about minor trifles here. Does anyone have experience whether the broker can be held liable?
Thanks and best regards!
I might have a legal issue here, maybe someone has experience with this:
We were looking for financing for our new build and came across a very attractive offer from a large, surely well-known broker. The contact was good, and at first, the broker seemed competent. Everything was discussed by phone or by email.
We wanted to accept the offer made to us and submitted documents. Here and there something was missing or had to be replaced by newer versions, but that was actually not a problem. Since you can only upload once in the online portal, newer versions had to be sent by email. We were in very intensive exchange and eventually the time came: we delivered everything that was requested, signed every document and asked several times if everything was now okay. Not wanting to be rejected or the like... especially since interest rates kept rising.
The advisor then submitted the documents to the bank and went on vacation... a few days later came the notification from the substitute with a rejection.
We were very surprised because we knew that it “actually” should have been a slam dunk.
We asked the representative why we were rejected and he told us that among other things, the signatures were too old (max 10 days), the construction cost overview did not match the offer, the building savings contract had not yet been shared, the floor plans did not match the living area calculation, etc. etc. etc.... We were flabbergasted and asked to see what had actually been submitted. A complete mess! Of course, we were rejected if the documents were submitted in total chaos. Since, for example, the floor plan had changed in the meantime, there was an updated living area calculation, which we sent, but he—for example—did not submit it, but the old one. So there were some points where we saw that he simply submitted anything without checking for sense and understanding. Exact details would go beyond the scope here. But for example, the fact that signatures may only be a maximum of 10 days old, the advisor should have known. The representative (his team leader) also confirmed this to us.
So everything was prepared again and submitted, but the interest rate was now 0.4% higher. The old offer had expired, but due to the circumstances, they could make an exception and so the interest rate was only 0.25% higher than the original offer. Actually, we no longer wanted to work with the broker, but it was still the best offer due to the otherwise increased rates. So we prepared the documents (in doing so, we realized what illogical nonsense had been submitted regarding own contributions), everything new, submitted and approval!
So far so good, we now have everything securely in hand, BUT ultimately we suffered several thousand euros in interest losses due to the sloppy work of the first gentleman. Because it is undisputed that a) unprepared rubbish was submitted (confirmed by the team leader) and b) it would have been approved with correct documents.
What can be done about this? The advisor has a duty, also according to the terms and conditions, to check the documents for plausibility before submission, and we are not talking about minor trifles here. Does anyone have experience whether the broker can be held liable?
Thanks and best regards!